our policy

You can always contact us to initiate returns, exchanges or credit by emailing

Returns should be shipped to:

SimplyGenie - Returns
2 Wisconsin Circle, Suite 700
Chevy Chase, MD 20815

We want you to be completely satisfied with your purchase so if there is a problem with your order please let us know so we can resolve it the best way possible.

If you have received items you are not satisfied with you can log on to your account and go to My Order / My Order History to initiate your return or email with the order number and reason for return.

We will accept returns within 30 days from the date you received your purchase. Refunds are for the cost of the merchandise only, cost of shipping and handling will not be refunded nor will the cost of shipping the returned items. All returns will be credited to the original form of payment.

All merchandise must be in new condition, unopened, unworn and in its original packaging to be eligible for refund.

Non-Returnable Items include: Personalized Products

Return to:

SimplyGenie - Returns

2 Wisconsin Circle, Suite 700

Chevy Chase, MD 20815

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